Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
- To provide clinical support services to patients at a provider's office under the supervision and direction of a provider and/or licensed nurse. Patient care includes care to patients in following age group: pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and geriatric (over 64 years)
Responsibilities:
- Prepares patient for visit by using appropriate rooming standards tool.
- Administers injections, as prescribed by provider and in accordance with practice protocol. Provides gross observations to the provider or licensed nurse for interpretation as necessary.
- Prepares and administers medications as prescribed by the provider and in accordance with federal and state regulations.
- Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider.
- Performs Point of Care Testing, including but not limited to hearing, flu, urine and strep tests.
- Removes sutures and changes dressings on wounds as necessary.
- Provides clinical advice by phone/electronic correspondence in accordance with established triage protocols and relays information to the patient. Consults a provider or licensed nurse with questions or information that fall outside of the established protocols.
- Authorizes prescription refills as directed by the provider.
- Assists in test tracking and monitoring overdue results.
- Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
- Assists with proactive outreach for patients requiring preventive and chronic disease services.
- Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
- Assists in the coordination of referrals, education and community resources.
- Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
- Participates in daily huddles with the provider.
- Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors, and colleagues. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority.
- Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
- For LGHP, this role may necessitate occasional regional travel.
- Special projects as assigned.
- Performs various front office responsibilities as necessary
- For Regional Positions: Travels regularly to various sites within the region to support operational needs as listed above and Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period.
Credentials:
- Basic Cardiac Life Support (Required)
- Nationally Registered Certified Medical Assistant (Required)
Education or Equivalent Experience:
- H.S. Diploma/GED (Required)
- Education Specialization:
Equivalent Experience:
•1+ years Medical Assistant experience in a primary or specialty care physician’s office
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
