Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)
Department: Valley Forge Floor 3 – Multi Specialty
Location: Penn Medicine Valley Forge – 1001 Chesterbrook Blvd
Hours: Per Departmental Needs – Full Time
Summary:
- The Patient Coordinator assists the practice manager and providers in maintaining a patient/customer focus, supports the delivery of highest quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding initiatives within the practice and supports practice operations by performing clinical and administrative responsibilities.
Responsibilities:
- Coordinator Duties
- Coordinates the activities of clinical program(s) and/or initiative(s) within the practice. Assumes a leadership role in program/initiative development, implementation, and management, as per direction from practice leadership
- As appropriate, generates/creates reports to monitor performance against pre-established expectations/metrics
- Act as the communication link to the practice regarding program/initiative changes, improvements, effectiveness, and efficiency: solicits feedback on current and new programs/initiatives and responds accordingly
- Provides support to practice leadership for establishing, implementing, and maintaining practice policies, procedures and efficient systems that support daily operations and/or clinical program/initiative effectiveness
- Clinical Duties
- Maintain medical supplies and stocks exam rooms appropriately, checks equipment to ensure that it is in proper working order, and reports broken equipment to supervisor
- Rooms patients, obtains patient vital signs, documents properly on patient chart, and reports abnormalities to provider
- Performs laboratory and screening tests, prepares specimens for transport to the lab, and coordinates with provider to follow up on lab result
- Coordinates communication with outside contacts (e.g. hospital, radiology)
- Coordinates the activities of assigned care providers; may participate in evaluating performance of assigned providers (e.g. medical assistants)
- Cleans and sterilizes instruments according to established practices and disposes of infectious waste properly
- Patient Services Associate Duties (as needed/directed)
- Answers patient calls, responds to caller requests based on principles of practice, triage calls to appropriate person, and retrieves voicemail messages according to practice protocol
- Schedules appointments appropriately informs patient of any appointment time changes, confirms appointments
- Performs patient check-in/check-out functions: verifies insurance, registers patient, informs team of patient's arrival, attempts to collect payments on accounts and processes according to policy
- Identifies if referral is required for care and verifies validity of location, date & number of visits
- Issues referrals for specialists and diagnostic studies as directed
- Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures
- Customer Services Duties
- Greets and interacts with patient in a positive, pleasant, and professional manner and assists with problems and questions
- Establishes positive relationships with patients by demonstrating knowledge of patient history with practice, treating them with compassion and responding to their individual needs
- Focuses practice on patient needs by communicating patient information to practice employees as appropriate
- Gives clear explanations to patients regarding medical care and informs patient of care and follow-up as appropriate
- Advises patients about office policies and procedures; returns patient phone calls as defined by the practice
- Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
- Other duties as assigned to support the unit, department, entity, and health system organization
Credentials:
- MA certification (Required)
- CPR certification (Required)
Education or Equivalent Experience:
- H.S. Diploma/GED And 3+ years medical office experience. Advanced degree (Associate's, Bachelor's, Master's may be considered in lieu of experience). (Required)
- Associate's Degree health-related or science area of study (Preferred)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
