Introduction
To heal, to teach, to discover and to advance the health of the communities we serve.
To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.
Overview
Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years, we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.
Montefiore offers strong benefits, generous time off, and a very competitive 403B contribution.
*Montefiore requires employees to be available to work on-site when required.
We are seeking a detail-oriented and technically skilled Application Analyst to support our Epic Cadence and Welcome modules. The ideal candidate will have strong experience in registration, scheduling, and reporting, with a solid understanding of healthcare workflows and a commitment to delivering high-quality support to end users.
Responsibilities
- Install and configure new applications, components, and upgrades.
- Define go-live and rollout support schedules; assist with field coordination and provide on-site support as needed.
- Support users on new applications, modules, and functionality.
- Analyze and coordinate necessary application modifications with internal teams or vendors.
- Evaluate how new systems, upgrades, or components can best meet user needs.
- Interpret end-user requirements and guide them toward optimal solutions.
- Assess and refine operational workflows within the system.
- Create system specifications based on user requirements.
- Develop and execute test plans for new systems, upgrades, and modifications.
- Document testing outcomes and ensure system readiness.
- Provide ongoing application troubleshooting and support.
Requirements
- Bachelor’s degree or equivalent experience.
- Epic certification in Cadence and Prelude is required (Welcome certification preferred).
- Demonstrated experience in application builds, go-lives, workflow design, troubleshooting, testing, and support.
- Strong reporting experience.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Experience working directly with end users.
- Excellent analytical, problem-solving, and communication skills.
- Solid understanding of healthcare workflows.
- Meeting all requirements for Epic certification is a condition of employment.
Preferred:
- Experience with Epic reporting for Cadence and Prelude.
- Knowledge of Welcome workflows (front and back end).
- Familiarity with Patient Self-Service tools (e.g., Hello World, Open/Direct Scheduling).
- Experience with Decision Trees.
- Experience configuring outpatient and hospital outpatient departments (HOD).
- Epic certification in Welcome.
Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
