Scheduled Hours
37.5
Position Summary
The Student Success Navigator I is a multi-faceted position that provides support for both prospective and current English Language Program (ELP) students. Under the direction of the English Language Program (ELP) Director, this role executes administrative policies and procedures for English Language Programs. The Navigator also provides essential office support for ELP staff, faculty, and face-to-face academic programs. This includes assisting with program development, student recruitment, assessment, and some teaching. The Navigator also guides eligible applicants toward the ongoing support they need, collecting their contact information and other necessary data. The position will also be responsible for building and maintaining positive relationships with stakeholders across the University.
Job Description
Primary Duties & Responsibilities:
Administrative and Program Support
- Manages day-to-day administrative tasks, including communication with students and staff.
- Coordinates with instructors, students, and staff to ensure the smooth and efficient implementation of the program.
- Retains required records and documentation for program reporting, including the annual donor report for the Empower program. Supports and supervises student workers as needed.
- Maintains records and updates online forms, documents, and records systems utilized by various individuals involved in the program (e.g., Google Docs, Google Sheets, etc.).
- If administrative duties allow, teach up to 6 hours per week for the Empower program or teach 2 units of ELP academic coursework per semester.
Support for the Empower Program
- Manages student communication and course registration, and monitors attendance.
- Collaborates with faculty, staff, and other campus stakeholders to identify and develop strategies to address and support ELP students; refers students to campus resources for academic and service support.
- Assists staff and the Director in maintaining student records.
- Assists in providing individual and group coaching to students on goal setting, persistence, problem-solving, and completion of the program.
- Collaborates with staff and the Director to identify student needs and develop a plan for supporting students and connecting students with appropriate campus and community resources.
- Designs and applies a student interaction checklist that standardizes procedures.
- Coordinates with a Career Specialist on student interaction and support.
- Assists Faculty in collecting pre-course information, completing course information forms and submitting course syllabi, scheduling courses and special sessions.
- Facilitates course delivery, including ordering course books, preparing course packets and workbooks, uploading presentations, and gathering material.
- Assists with financial oversight for the Empower Program, including collaborating with the Director regarding financial responsibilities, assisting in the development of grants and proposals for donor funding, and with purchasing decisions and financial reporting for grants.
Student Recruitment, Intake, and Assessment
- Collaborates with the Director and staff to plan ELP student recruitment, application and assessment processes.
- Establishes connections with community partners to identify potential students.
- Hosts program information sessions, assists students in completing the application process, and administers pre- and post-assessments for EMPOWER students.
- Maintains comprehensive records of recruitment, application and assessment data.
Marketing and Event Planning
- In coordination with CAPS marketing team, assists in planning and delivering recruitment and career events.
- Coordinates with internal and external partners on events including professional development workshops and information sessions.
Performs other duties as assigned.
Working Conditions:
Job Location/Schedule
- Moderate travel to community-based organization and immigrant service providers in the St. Louis area.
- Ability to work some evenings and weekends.
- This role requires two evenings per week when Empower courses are running.
- Normal office environment.
Physical Effort
- Typically sitting or standing at a desk/table.
Equipment
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
Master’s degree or combination of education and/or experience may substitute for minimum education.
Certifications:
No specific certification is required for this position.
Work Experience:
Relevant Experience (2 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job
Preferred Qualifications:
- Master's degree in Applied Linguistics or Teaching English as an Additional Language, or related field.
- Strong desire to support students in accessing education and professional training.
- Work on various projects to achieve the goals of the EMPOWER and English Language Programs.
- 3+ years of experience in an academic setting.
- Familiarity with teaching English as an additional language, applied linguistics and/or adult education.
- Experience working with diverse populations, including immigrants and refugees.
- Project management skills.
- Familiarity with using online forms and documents for web-based record keeping.
- Demonstrated experience working with confidential projects using discretion and independent judgment.
- Strong desire to support students in accessing education and professional training.
- Ability to project genuineness and warmth, while working with a wide variety of people.
- Excellent interpersonal and communication skills (written and verbal); a service-oriented communicator.
- Ability to multi-task, and work independently and collaboratively.
- Experience working with personal computers with a proficiency in word processing applications.
- Ability to handle confidential information responsibly and work on various projects to achieve the goals of the EMPOWER and English Language Programs.
Preferred Qualifications
Education:
No additional education beyond what is stated in the Required Qualifications section.
Certifications:
No additional certification beyond what is stated in the Required Qualifications section.
Work Experience:
No additional work experience beyond what is stated in the Required Qualifications section.
Skills:
Compassionate Listening, Computer Literacy, Confidentiality, Empathy, Interpersonal Communication, Multitasking, Project Planning, Service Oriented, Social Communication, Student Development, Student Programs, Talking with People, Verbal Communications, Word Processing Applications, Work Collaboratively, Working Independently, Written Communication
Grade
G09-H
Salary Range
$23.37 - $36.19 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please emailCandidateQuestions@wustl.eduor call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.