Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.
Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.
The listed minimum pay reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).
Minimum Pay:
$24.02
Position Overview
ESSENTIAL FUNCTIONS
- Provides assistance to patients and families by guiding them through navigation process. Schedules patient appointments, explains steps and procedures, gathers imaging films from outside facilities, and provides patient education. Communicates extensively with all members of team on behalf of the patient.
- Answers incoming telephone calls to determine the purpose of a call, and to forward the call to appropriate personnel or department. Is well versed and able to answers a variety of questions about services and programs.
- Provides guest assistance with a vast variety of services including transportation, hotel accommodations, referrals to other oncology team members (nurse navigators, financial navigator, dietician, social workers) and referrals to appropriate community resources.
- If Patient Navigator for Center for Women's Imaging, navigates patients who need additional imaging or breast biopsies. Provides information and support and schedules appointments with the appropriate surgeon if their biopsies are positive and require further medical intervention. Smoothly transitions patients to the breast cancer navigator and other members of the oncology team. Provides assistance with second opinion referrals with outside cancer centers.
- Specific for the Lung Cancer Screening program, navigates patients through this entire program. Provides intake, coordinates prescription and authorization with the patient's physician, and schedules CT screen through central scheduling. Maintains database, coordinates with the radiology department to receive results and communicate with the patient, sends yearly follow-up reminder letters. Provides positive cases for review at the weekly Thoracic Cancer. Smoothly transitions patients as needed. Refers patients to the smoking cessation program.
- Provides individualized assistance to patients, families and caregivers to help overcome health care system barriers such as need for personal and emotional support, language, and any other problems that may arise. Facilitates timely access to care, as appropriate.
- Performs one or more of the following: maintaining metrics and reports as requested by Director of Radiology and Director of Oncology Services, reviewing Center for Oncology website to ensure it is up-to-date, assisting in developing of patient education binder/materials, assisting in development and implementation of a peer navigation program, helps develop and coordinate the Center for Oncology patient satisfaction program.
- Upon request, assists in the planning of special programs such as Survivorship Day, Patient Advisory Council, CME education programs.
- Maintains initial and annual Capital Health navigation competency.
- Upon request, attends Capital Health related community educational events.
- Performs other tasks as requested.
MINIMUM REQUIREMENTS
- Education: Associate's degree in Healthcare, Marketing, or related field OR High School Diploma/GED with five years relevant experience in healthcare at a hospital or community organization in lieu of degree.
- Experience: Two years relevant experience in healthcare at a hospital or community organization.
- Knowledge and Skills: Excellent ability to communicate effectively with at all levels of the organization. Excellent phone etiquette and phone communications skills.
- Special Training: Possesses knowledge and ability with Microsoft Office suite of applications. Knowledge of e-mail, internet and word processing programs.
- Mental, Behavioral and Emotional Abilities: Demonstrates multi-tasking abilities. Creative, self-motivated and patient-centered. Ability to work independently and to be a strong team player.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Frequent physical demands include:
- Occasional physical demands include: Sitting , Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion
- Continuous physical demands include:
- Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
- Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Minimal Hearing
- Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Extreme Temperatures , Radiation , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter
Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.
"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."
For benefit eligible roles, in addition to cash compensation, we provide a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, robust PTO plan, overtime to eligible roles, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.
The pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.
The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.
