Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Location: Lancaster, PA
Hours: 8 am - 4:30 pm, Mon - Fri, NO WEEKENDS/HOLIDAYS
POSITION SUMMARY: Coordinate community health programs and support community health improvement efforts within the organization and throughout the service area. This position requires a working knowledge of health equity and the social determinants of health.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
- Coordinate daily operations of assigned community health program(s) and ensure all requirements are met.
- Maintain relationships with a variety of community agencies and facilitate communication between these agencies and patients, families and staff.
- Set program goals, evaluate processes, and report program outcomes using Lean Management methods.
- Coordinate effective person-centered outreach, assisting patients and families in areas of resource planning (such as community support services, housing, transportation issues, etc.).
- Outreach to target populations using appropriate age and culturally competent strategies.
- Meet all reporting requirements for funding sources.
- Assist manager in tracking budget expenses and revenue related to assigned priorities as appropriate.
- Serve as a role model for wellness to colleagues, staff and community at large.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
- Work collaboratively with team members on projects, continuous quality improvement, and team education.
- Work as a team member with emphasis on ensuring internal/external customer needs met.
- Other duties as assigned.
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
o High school diploma or general equivalent (GED) (required)
o 3-5 years of clerical or clinical experience in a health care setting
o 3-5 years of patient outreach experience via telephone, electronic, or written communication
o 3-5 years of Microsoft Office experience including basic Excel navigation
o Skilled at handling stressful situations and providing a high level of customer service in a calm and professional manner.
PREFERRED QUALIFICATIONS:
o Bachelors degree in public health or health related field.
Experience utilizing Epic as an electronic medical record ( a plus)We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
