Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
- Position Summary: This position will provide support to providers, staff and patients who fall under the auspices of the LGHP Lancaster General Health Physicians and or partnering practices. Responsible for the telephonic electronic intake, assessment, planning, coordination, and implementation of standardized protocols relating to patient symptoms and dispensation of medical advice. The triage nurse will assist with triage in the EMR inbasket and nurse telephone line, nurse case management, collaboration with clinical teams, clinicians, and other departments as necessary, and provide quality patient care in compliance with local, state, and federal regulations and accreditation standards. This patient-centered position delivers services with focus on customer service and symptom management. This nurse works with all primary care practices to assist with triage duties and related tasks.
- Regulatory Issues - Ensures that department and hospital are in compliance with any and all regulatory accrediting and policy and procedure issues.The following duties are considered secondary to the primary duties listed above:
- Other duties as assigned as related to triage workflows.
Responsibilities:
- Minimum Required Qualifications:
- Current licensure as a Licensed Practical Nurse, or Registered Nurse, issued by the PA State Board of Nursing required.
- Healthcare BLS
- Minimum of Two 2 years of clinical experience in direct patient care within a Family Medicine office setting or minimum of Two 2 years' experience working in an emergency department.
- Current CPR certification
- Strong customer service skills
- Bilingual
- Computer skills and knowledge of word processing
- Demonstrated ability to work effectively in an independent environment.
- Attention Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.
- The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
- New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material.
- A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.
- Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought.
- The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.
- Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
- Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
- Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
Credentials:
- Basic Cardiac Life Support (Required)
- Licensed Practical Nurse (Required)
- Registered Nurse - PA (Required)
Education or Equivalent Experience:
- Associate of Arts or Science (Required)
- H.S. Diploma/GED (Required)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
