Description

Accounting Clerk-Customer Service Patient Financial Services-Corporate East 42nd Street- Full-Time Days

Under the supervision of the Patient Financial Supervisor/Manager, performs a variety of patient accounting functions, including but not limited to financial verification, preparation of Medicaid applications, billing, processing accounts, payment and/or charge posting, account resolution, follow-up collections (Third party and patient), correspondence/mail distribution/, vender account reconciliations and customer services questions.

Responsibilities

Adheres to the Stratified Process Work Environment utilizing either the On-Trac or Trac system applications.
Analyzes accounts to resolve issues that result in billing and/or payment delays.
Prepares schedules on work findings, cash postings, global arrangements (splits) and all other schedule that is assigned.
Prepares all downloads of billing files from Mainframe System to Clearing House. Transmits all clean claims daily to Clearing House and other direct payers.
Bills and follow-up on specific specialized accounts receivable (bilingual preferred).
Interviews potential Medicaid patients before admission, during admission and after discharge of admission to obtain essential documentation to process Medicaid application, financial assistance and/or determine the method of hospital reimbursement. Utilize and input into Medicaid Tracking System (MEMS) when preparation of Medicaid application is determined (bilingual preferred).
Collects form of payment(s) (deposits), for elective, maternity, international, deductible/co-insurance/co-pay and any other patient responsibility. This collection can be prior admission, during admission and/or after admission(bilingual preferred)
Obtains and validates patients third party health insurance. Coordinates and prioritizes insurance within PFS Systems when more than one (1) valid insurance exists. Validation of third party insurance is obtained via various eligibility systems, calls to third party carriers and/or patients ((bilingual preferred).
Edits unbilled/unprocessed accounts (billing) using PFS HIS Systems, Clearing House Claim Scrubber and/or any payer websites available for claim correction of billed accounts.
Bill claims to third party payers either electronically or manually.
Corrects denials and re-bills accounts through PFS Systems.
Posts all manual charges into the patient accounts system. Inputs appropriate data elements into PFS Systems for specific charge codes (value codes, condition codes, etc).
Posts payments (manual and electronic kick-outs). Post adjustments and reconcile/disposition accounts when necessary.
Reconcile payments on accounts to ensure that payments agree with negotiated rates. Reviews listings of accounts to ensure payments are received when there are rate changes and/or annual rate increase within said contracts.
Follow-up all billed third party/self-pay accounts. These accounts are followed up based on parameters set within area of assignment and can be different based on payer. Follow-up action(s) examples can be rebill of account, transfer, assignment of different and/or correction of insurance data, account resolution, phone call, and inquiry through third part website or call to patient. These are just examples and are not limited to these suggestions.
Distributes and sorts departmental mail received.
Correspondence is noted on individual patient accounts. Correspondence is worked within PFS Systems based on the parameters set with in the department all other is distributed to appropriate work area.
Requests Medical Records and communicates correspondence with inter-office departments.
Sends bills to patients for self-pay balances (bilingual preferred).
Responsible to patient calls or written correspondence regarding billing issues. Proper customer service techniques should be used.
Scan documents of assignment.
Reconcile vender accounts. Work payment remittance and closed report/files received by outside venders.
Perform the preparation of patient and third party refunds.
Respond to third party audits.
Account resolution performed on accounts with credit and debit balances.
Performs other related duties as required.
Attends Workshops, weekly unit meets and any other meeting assigned.
Ensures timely completion of required work assignments.

Qualifications

High School Diploma
1-2 years previous PFS Hospital experience (not required).
Experience: Excellent communication skills (oral and written)
The ability to work independently and on a team
Knowledgeable with the Patient Accounts System(s): Eagle, MEMS, Trac/On-Trac, Cirius, FSS, Cerner, Various InsuranceWebsites preferred.
Knowledge of Microsoft Excel and Word (35 WPM min).

Collective bargaining unit: SEIU 1199-MSH

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $24.44 - $26.57 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

SEIU 1199 at Mount Sinai Hospital, 513 - PFS Self Pay/Financial Intake - MSH, Mount Sinai Hospital

Employer Description

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $24.4405 - $26.5678 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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