Emergency Response Dispatcher

Sisters of Charity of Leavenworth Health System Inc • Full-time • Good Samaritan Hospital, United States of America • 2w ago

Job Description:

We are seeking a calm, reliable, and detail-oriented Graveyard Emergency Response Dispatcher to join our overnight emergency communications team. This role is critical in ensuring public safety by receiving, evaluating, and dispatching emergency and non-emergency calls for service during nighttime hours. The ideal candidate will thrive in high-pressure situations, possess excellent communication skills, and demonstrate sound judgment in coordinating emergency responses.

Schedule - 18:30-05:00 Sunday- Wednesday and 18:30-05:00 Wednesday - Saturday. This is a Graveyard position, with shift pay differentials.

Supports a centralized 24-hour call center for specific facilities experiencing medical, facility, security, or weather-related emergency events.
Answers, documents, and dispatches all incoming emergency line calls according to established protocols. Follows specific procedures for individual facilities. Initiates notifications via required modalities (Emergency Notification System, overhead paging, etc.) as quickly as possible with a high degree of accuracy.
Clearly and correctly conduct overhead page announcements per established protocols.
Quickly ascertain the request of callers whether public, patient, provider or caregiver and accurately route the call.
Monitor various alarm systems (Fire alarms, infant abduction systems, nurse call systems, etc.) and respond accordingly per established protocols.
Report any detected irregularities from monitored systems to the appropriate personnel per established protocols.
Respond to after-hours calls for covered practices and page staff and providers as needed and per established procedures. (Varies per site)
Perform other call center answering and call routing functions as necessary.
Availability for on-call shifts and mandatory overtime as necessary. Must be able to respond to alternative work locations during emergency events to maintain the continuity of call center operations.

Skills

Maintain a professional demeanor and adhere to established dispatch protocols.
Ability to remain calm and effective during busy, high stress situations.
Demonstrated written and oral communication skills
Interpersonal communication
Answering high volume of phone calls
Multitasking
Prioritization

Qualifications

Demonstrated customer service experience.
Preferred previous experience in a call center.
Computer and data entry proficiency.
Preferred High School Diploma or GED

Physical Requirements:

Ongoing need to see and read information, documents, monitors, identify equipment and supplies
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
Sitting for extended periods.
Lifting and carrying up to 10 lbs.
Must be able to proficiently hear, see and speak.
Ability to respond and handle audible and visual alarms

Location:

Good Samaritan Hospital

Work City:

Lafayette

Work State:

Colorado

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.81 - $24.26

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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