Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Job: Patient Care Host
Hours: Full Time ,Varied Shifts, rotating weekends and holidays
Location: Lancaster General Hospital- 555 N Duke Street Lancaster, PA
Summary:
- Position Summary: Under the supervision of the Director of Food Services, the Patient Care Host Hostess provides personalized meal service to patients. Meal service includes assisting patients with meal selections, serving meals to patients, preparing food, monitoring patient intakes, clearing and cleaning patient dishware. Duties may include stocking pantries.
- Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
- Successful completion of a Patient Care Host Hostess training program.
- Assures that meal selections meet guidelines for modified diets per diet manual.
- Works directly with patients in selecting meals and communicates those selections to the production staff.
- Calculates, prepares, and serves between meal feedings and nutritional supplements and tube feedings as ordered.
- Maintains accurate written and oral communication with other patient care team members, and assists them as time allows and the need arises. This includes monitoring and recording patient intake and communicating this data to the dietician and or nursing staff as needed. May also include responsibility for completion of calorie counts.
- Obtains current diet list of patients from the hospital computer prior to each meal period and maintains accurate patient diet information according to department procedure s .
- Assists in assembly of meals and serves the meal to the patient.
- Collects dishware following meal service, transports dishware to dish room and assists in clean up.
- Stocks patient and or provider pantries with supplies according to set standards and ensures proper labeling, dating and rotation of all stock.
- May produce cold foods such as salads and sandwiches as requested and may prepares all foods associated with them.
- Maintains exemplary customer service at all times to create quality outcomes.
- Communicates any problems, concerns, or potential issues to appropriate personnel in a timely manner.
- The following duties are considered secondary to the primary duties listed above:
- Assists in maintaining high level of sanitation in Food Services Department.
- Able to follow procedures for monitoring patient intakes and calorie counts, if assigned to do so.
- Records and maintains all assigned documents and forms according to department procedure s and takes corrective action as needed.
- Performs other duties as assigned.
Responsibilities:
- Minimum Required Qualifications:
- High school diploma or equivalent GED .
- One 1 year of experience working directly with customers
- Six 6 months experience working with computers or computerized equipment.
- One 1 year of experience working directly with customers, clients or patients in institutional food service or health care.
- Attention Concentration:
- The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
- New Learning and Memory:
- The position requires that an individual be able to learn new tasks quickly and effectively. change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.
- Problem Solving, Reasoning and Creative Thinking:
- The requirement for autonomous problem solving or creativity of thought in the position is minimal. Problems encountered tend to involve a few concrete variables in or from standardized situations. Typically involves adhering to a chart or set procedure.
- The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:
- Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
- Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.
- Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
- Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
- Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
Credentials:
Education or Equivalent Experience:
- H.S. Diploma/GED (Required)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
