Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
- Position Summary: The navigator helps guide the patient through the healthcare system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require. The navigator will coordinate the collaboration with other healthcare providers on patient Care Team to ensure all parties are working in partnership on their mutual patient.
- Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
- Orchestrate collaboration time with Care Team to ensure all parties are available to discuss mutual patient as needed.
- Facilitating communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care.
- Ensuring continuation of care and linkage to community resources as needed.
- Informing the patient on financial aspects of care and linking patient to financial resources as needed.
- Daily review of next day provider schedules to gather information necessary for morning care team huddle.
- Aid Practice Manager in weekly team collaboration huddle with in- office providers to discuss patients seeking or receiving care from multiple providers within the practice.
- Serves as the first-line resource for all customers internal external with regards to Insurance and Referrals. Must be knowledgeable in all areas of insurance verification and authorization referral processes.
- Serve as liaison for patient with doctor offices with regards to processing referrals. Communication may be via fax telephone electronically.
- Liaison between patient and insurance company to explain to patient what their insurance company requires to meet referral authorization compliance.
- The following duties are considered secondary to the primary duties listed above:
- Maintains knowledge of registration and scheduling processes with the capability of filling in as needed based on office workload or staffing demands.
- Other duties as assigned.
Responsibilities:
Minimum Required Qualifications:
- High School Diploma or General Equivalency Degree GED .
- Three 3 years of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
- Three 3 year experience with basic keyboarding, personal computer use, and other office setting equipment.
- One 1 year of registration experience, point of service collection, insurance validation, understanding of compliance regulatory guidelines and order release process es .
- One 1 year prior experience of Revenue Cycle in a Hospital Medical Office Setting.
Preferred Qualifications: - Associates or equivalent experience in health care preferred.
- Previous Epic or equivalent Electronic Medical Record experience.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
