Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.
Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.
The listed minimum pay reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).
Minimum Pay:
$18.21
Position Overview
Minimum Pay: $18.21/hr.
MINIMUM REQUIREMENTS
Education: High school diploma or GED.
Experience: Experience in a healthcare setting or customer service. Medical office, health access related, insurance verification, or scheduling experience preferred.
Other Credentials:
Knowledge and Skills:Strong verbal and written communication skills. Strong interpersonal and organizational skills. Knowledge with variety of insurance companies preferred.
Special Training:Proficient computer skills. Familiarity with medical terminology.
Mental, Behavioral and Emotional Abilities:Ability to problem solve and multi-task.
Usual Work Day:8 Hours
REPORTING RELATIONSHIPS
Does this position formally supervise employees? No
If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.
ESSENTIAL FUNCTIONS
- Performs all medical reception duties, including but not limited to answering phones, routine ordering/stocking of non procedural related supplies, scheduling appointments, PAT reservations, contacting patient to confirm scheduled appointments and notifies patient logistics of routine admissions for scheduled outpatient procedures.
- Gathers complete patient and procedure information and collaborates with physician's office to schedule cases while negotiating date and time and avoiding resource conflicts. Works with Interventional Radiology Director to schedule physician specific cases to maximize efficiency and productivity.
- Obtains pre-certification and authorizations from various insurance carriers according to current requirements to facilitate maximum utilizations and efficiency with minimal procedural related problems.
- Ensures all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations to the daily, weekly, and monthly schedule
- Reviews promptly with ordering Physician routine issues, difficulties, and unusual circumstances that may delay; cause insurance denials, or other scheduling concerns to allow for appropriate resolution.
- Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement and when required verifies all related authorization are obtained twenty-four hours before date of service.
- Interacts with patients, staff and physicians, in a courteous and professional manner. Implements service recovery skills as appropriate in problem solving situations and know when to address issue to Manager/ Director.
- Demonstrates willingness to assist co-workers by entering physician orders, transporting lab specimens, as well as with basic patient care needs/ activities during heightened departmental volumes.
- Oversees filing of information into medical records according to established protocol, the preparation, pulling and filling of charts and the purging of charts for effective file management.
- Takes accurate and complete messages, relays information, pages personnel and other departments, and physicians as needed, notifies appropriate staff of clinical significant or urgent situations arises.
- Assists and supports with the training and education of other staff related to the scheduling and insurance verification process.
- Works with charge nurse to coordinate with nursing units and other departments to help facilitate the movement of patients into and out of the procedural unit. Updates patient logistics of patient up/ downgraded as directed.
- Supports departmental Performance Improvement Projects and aligns daily activities with organizational and departmental goals.
- Performs clerical duties including, but not limited to processing mail, confirming appointments, sending out follow-up notices, and maintaining statistics.
- Greets all patients and visitors in a professional and welcoming manner. Informs patient of privacy policies and procedures; informs patients of delay’s in physician schedules, assists with patient comfort while delayed.
- Performs other duties as assigned.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Frequent physical demands include: Sitting
Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Keyboard use/repetitive motion
Continuous physical demands include: Wrist position deviation , Pinching/fine motor activities , Talk or Hear
Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing
Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Radiation , Dust/Particulate Matter
Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.
"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."
For benefit eligible roles, in addition to cash compensation, we provide a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, robust PTO plan, overtime to eligible roles, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.
The pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.
The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.
