Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
- Position Summary: Performs telephonic, written, and electronic patient outreach. Maintains accurate patient electronic health records by acquiring documentation from external organizations for our Accountable Care Organization ACO .
- Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
- Outreaches to patients to address gaps in care in an attempt to help patients reconcile any remaining health care screenings or surveillances.
- Outreaches to new ACO patients to establish long term primary care relationships.
- Outreaches to patients who have not been seen within the prior 18 months at their primary care office and schedules patients accordingly to maintain their Penn Medicine Lancaster General Health Physician LGHP relationship.
- Assists practices by utilizing Epic dashboards to remain up to date on all standard outreaches at a site level.
- Maintains accurate documentation of all outreach encounters or attempts.
- Utilizes data from payers and other external organization to improve and perform patient centered outreach.
- Identifies trends in outreach effort success to assist supervisor in coordinating effective patient centered outreach.
- Acquires documentation, from external sources, to ensure an accurate electronic medical record.
- Collaborates with the ACO team to develop new and effective patient centered outreach methods.
- Communicates in a positive, customer service manner with all customers or when using department tools i.e., telephone, fax, email, voice mail, etc. .
- Exhibits teamwork and excellent customer service skills without exception, at all time for both internal and external customers.
- Works collaboratively with staff, other physician offices, and outside agencies, to resolve patient questions and complaints regarding care coordination issues.
- The following duties are considered secondary to the primary duties listed above:
- Comply with OSHA and other mandated safety procedures or regulations.
- Other duties as assigned.
Responsibilities:
Minimum Required Qualifications:
- High school diploma or general equivalent GED
- One 1 year of computer experience
- One 1 year clerical or clinical experience in a medical practice setting
- One 1 year of using medical terminology
Preferred Qualifications: - One 1 year of patient outreach experience via telephone, electronic, or written communication
- One 1 year of Microsoft Office experience including basic Excel navigation
- One 1 year as a Certified Medical Assistant CMA
- One 1 year experience utilizing Epic as an electronic medical record.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
