Align yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year. We provide an outstanding benefit package that includes healthcare, paid time off and a 403(b). Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.
What you will be doing in this role:The Registered Nurse Patient Relations Representative, as an expert professional practitioner, assumes responsibility and accountability as the direct liaison between the patient, family members, medical and nursing staff and others, and Administration of Cedars Sinai Medical Center. Following the 'Care as well as Cure' philosophy, the Patient Relations Representative consistently demonstrates professionalism in negotiation and conflict resolution skills and abilities, and uses her knowledge base and exemplary leadership and educational skills to provide accurate information regarding hospital policies and procedures established by CSMC. The Patient Relations Representative maintains exemplary verbal and nonverbal communication skills, provides care to special patient populations, patients with special needs, and patients from diverse cultural backgrounds. The Patient Relations Representative can identify the appropriate assessment of patients and situations provide intervention and evaluation of patients, with consideration of developmental and age specific competencies and serves as a role model and resource person in mentoring and performing daily duties and responsibilities. The Patient Relations Representative, as a patient advocate, facilitates actions to expedite necessary changes, and serves as a catalyst for effective changes within Administration and Nursing guidelines. The Patient Relations Representative supports and promotes the CSMC programs that provide for Patient Care, the Patient Education Plan, the CSMC Code of Conduct, and Professional Organizational Standards:
- Promotes patient satisfaction by providing one-on-one personal interaction when complaints, dissatisfaction or crises arise; reducing emotional anxiety; participating with the healthcare team in their efforts toward maintaining excellence.
- Works as a member of the healthcare team by accepting responsibilities from senior management/executives and providing on-call assistance to request(s) made. Makes daily rounds on all nursing units and collaboratively working with other healthcare professionals to address/improve patient care outcome. Visits patients and their families to ensure that patient/family member’s needs and expectations are met.
- Works as a patient advocate to foster a smooth admission process; reducing any anxiety, fear or discomfort the patient may have regarding their hospital stay, including explanation of procedures/tests/patient education for surgery, and any other requests for clarification; collaborating with discharge planning.
- Actualizes arrangements for patients with special needs by maintaining 24 hour/7 days a week on-call beeper system for emergency department and hospital admissions for the “White Glove” program. Creates and post daily patient condition report. Works flexible hours to accommodate special assignments, (i.e.,) assisting with early admissions, late discharges and outpatient assistance as needed.
- Influences and impacts satisfactory patient care by collaborating with all medical and healthcare professionals (i.e., physicians, nursing staff, social workers, case managers, dietitians, financial representatives) related to patient care; assists in the triage of beds and expediting room readiness; works with the surgical scheduling staff in meeting physician and/or patient requests; acts as a patient advocate assisting patients/families in their decision-making process
- Communicates with the Risk Management staff regarding potential litigation by patients and/or families. Works with the healthcare staff to reduce potential liabilities. Collaborates with the department of Risk Management and patients/families in adhering to established policies and procedures. Contributes to the resolution of adverse incidents.
- Expedites patient care /procedures (i.e., timing of tests, imaging studies and other tests/procedures). Contributes to the well-being of patients and reduces stress of patients/families/care givers. Provides psycho-social support to all patients and family members, including bereavement support.
Requirements:
Associate's degree/college diploma required. BSN preferred.
A minimum of 5 years of experience in an acute care clinical setting required.
Valid California Registered Nurse License required. Basic Life Support (BLS) required.
Why work here?
We take pride in hiring the best employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
: 10842
Working Title : Patient Relations Rep, RN
Department : Patient Relations
Business Entity : Cedars-Sinai Medical Center
Job Category : Patient Services
Job Specialty : Patient Relations
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $47.18 - $75.49
