Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Job Description
Location: Lancaster, PA
Schedule: Full-Time, 40 hours/week, Day Shift regular business hours.
Summary:
- Position Summary: Responsible for the overall coordination of practice functions, including personnel management and business operations, working closely with physicians, administration and system representatives.
- Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
- Maintain a comprehensive understanding of practice operations including: scheduling; registration; authorization referral and billing coding functions.
- Ensure smooth daily operation of the practice; appropriately troubleshoot problems and proactively identify issues and develop recommendations for resolving issues.
- Ensure adequate staffing and inventory of supplies; complete expenditure requisitions for office purchases.
- In conjunction with the providers and administrators, develop departmental goals and objectives.
- Establish and implement policies and procedures for improvement in office operations that align with practice standards.
- Involve appropriate parties in practice analysis and decision-making; proactively identify potential effects or impact of decisions and develop contingency plans as needed.
- Independently identify needs for structural and other significant changes within the practice; compile data to support needs and develop recommendations for review with providers and administrators; upon approval, prepare implementation plans and coordinate facilitate all implementation activities; monitor changes and make adjustments as necessary; evaluate and report impact of changes.
- Coordinate and actively participate in marketing of the practice, physician recruitment and new program development expansion; develop business plan and financial pro-formas to support program expansion; coordinate all related activities as directed by responsible leadership.
- Coordinate new physician practice development including licensing, credentialing, logistical and administrative requirements and orientation.
- Support and implement Medical Group and system initiatives.
- Interview, select and orient practice staff.
- Develop and ensure compliance with competencies and standards of performance.
- Ensure optimal staffing to perform practice operations.
- With guidance from providers and administrators, develop standards of performance, monitor performance and address performance issues, according to Physician Services LGMG LG Health policies and procedures.
- Encourage and support staff development.
- Clearly communicate with all staff seek input and feedback from staff on practice needs and operational changes within the practice; include staff in decision-making, where appropriate.
- Model every time behaviors and set expectations for practice staff.
- Conduct annual performance evaluations and create action plans based on annual employee opinion survey.
- Interview and select staff who will most likely succeed.
- With assistance from administration, develop annual operating budget for practice.
- Understand and implement revenue cycle process and workflows at the practice level.
- Analyze monthly income and expense reports, quarterly Physician Compensation Model; identify major trends and explain variability; prepare budget variance reports and develop action plans, as appropriate.
- Manage office expenses and review monthly accounting reports for accuracy; identify potential savings for the practice.
- Review practice operations, activity and financial reports with physicians.
- Facilitate provision of high quality clinical care
- Assure compliance with regulatory agencies
- Participate in quality improvement initiatives to improve clinical outcomes.
- Monitor patient satisfaction and develop action plans as appropriate.
- Responsible for the retention of successful employees
- The following duties are considered secondary to the primary duties listed above:
- Other duties as assigned.
- Perform responsibilities of and or provide coverage for assigned staff.
- Develop and maintain procedure manuals.
- Perform other duties as assigned.
Responsibilities:
- Minimum Required Qualifications:
- Bachelor's Degree in related field or 5+ years of relevant experience with the completion of Bachelor's Degree within three years of Practice Manger position start date. Current Practice Managers hired prior to 7 1 2021 are grandfathered and must have a minimum of a high school diploma.
- Two 2 years of prior customer service experience.
- Four 4 years of supervisory experience preferably in practice management.
- Prior healthcare experience.
- ATTENTION CONCENTRATION - The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:
- The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
- NEW LEARNING AND MEMORY - The following level of ability is essential for the jobholder to learn and retain material:
- A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.
- PROBLEM SOLVING, REASONING AND CREATIVE THINKING - The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought:
- The position required much autonomy of thought and problem solving. The individual must be able to apply principles of logical or scientific thinking to define problems. The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis. The individual must be able to collect data, establish facts, and draw valid conclusions. The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition. They must be able to deal with a variety of concrete and abstract variables.
- The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:
- Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.
- Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.
- Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
- Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
- Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
Credentials:
Education or Equivalent Experience:
- Bachelor of Arts or Science
- H.S. Diploma/GED (Required)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
