Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.
Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.
Pay Range:
$18.21 - $26.46
Scheduled Weekly Hours:
40
Position Overview
Credit Representative
JOB CODE:50306
FLSA Exemption Status:Non-Exempt
SUMMARY (BASIC PURPOSE OF THE JOB)
Makes outgoing collection calls on self pay patient accounts and handling self pay mail. Assists in the charity care process. Answers incoming phone calls from internal and external customers regarding Capital Health patients' accounts.
MINIMUM REQUIREMENTS
Education :High school diploma or GED preferred.
Experience: Less than one year of previous customer service and billing collection experience.
Other Credentials:
Knowledge and Skills: Knowledge of microsoft office. Good verbal and written communication skills. Strong customer service skills.
Special Training:
Mental, Behavioral and Emotional Abilities:
Usual Work Day:8 Hours
ESSENTIAL FUNCTIONS
- Makes outgoing collection calls on self pay patient accounts and handling self pay mail. Assists in the charity care process. Answers incoming phone calls from internal and external customers regarding Capital Health System Patient's accounts.
- Works and keeps current with their assigned Aergo work list. Inputs charity care information into the HBOC system accurately.
- Pulls documentation for any patient accounts audits (i.e. charity care, blue cross defense audit) as directed by the credit/collection supervisor or team lead. Updates timely and accurately patient account record in HBOC with any new information.
- Researches thoroughly on any self pay credit balance to see if the balance can be applied to another open account.
- Performs other duties as assigned and adapt to changing departmental demands as needed.
- Answers all calls according to the Capital Health (CH) phone script identifying required details as established by department. Answers efficiently and satisfies customer questions prior to hanging up. If the credit representative is unable to answer or satisfy the customers question prior to hanging up or calls back customer within 24 hour period.
- Handles all incoming business office e-mail in the same manner as phone calls in a timely and efficient manner.
- Performs other duties as assigned.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Frequent physical demands include:
Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion
Continuous physical demands include: Sitting
Lifting Floor to Waist 20 lbs. Lifting Waist Level and Above 10 lbs.
Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Minimal Hearing
Anticipated Occupational Exposure Risks Include the following: Extreme Noise Levels , Dust/Particulate Matter
This position is eligible for the following benefits:
- Healthcare FSA
- Dependent Care FSA
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance
- Voluntary Life Spouse
- Voluntary Life Employee
- Voluntary Life Child
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time-Off Program
The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.
The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.
