Description
The Program Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
- Process all new patient referrals including ensuring record collection and insurance verification is completed
- Schedule all new consult appointments
- Schedule transplant evaluation appointments
- Ensure timely follow up with patients with regards to their pre transplant status
- Participate in pre transplant process improvement initiatives
- Maintain communication with referring providers to ensure continuity of care
- Work closely with the multidisciplinary team to ensure efficient patient throughput
- Participate in routine pre transplant related meetings
- Participates in meetings, performs interpretation if necessary.
- Represents the department, program or project with various level of personnel both internally and externally.
- Responds to unanticipated complex issues and manages critical and confidential information.
- Receives, screens, distributes or files all incoming correspondence and other mail.
- Maintains a sufficient inventory of all office supplies and printed forms.
- Provides calendar management support for the department leadership; facilitates and schedules meetings; books meeting rooms; arranges for catering; confirms attendance; and supports in preparation and distribution of materials as necessary.
- Maintains department’s vacation and sick day calendar.
- Participates in creating department’s targets, preparing job description, screening resumes.
- Assists in creating professional education development plans.
- Follows up with department staff, to make sure deadlines are kept.
- Utilizes advanced Microsoft Office applications to design and lay-out presentations and reports.
- Maintains procedure manuals; ensures appropriate communication to staff of changes in procedures.
- Communicates (verbal and written) with a wide range of departments, employees, vendors, and physicians; and serves as a liaison on behalf of the department leadership to foster strong working relationships.
- Processes request for new employee office space, passwords, office supplies, phone and voicemail, mail delivery and other resources as needed.
- Helps in collecting feedback from clients and physicians and implement it.
- Creates, writes, edits and posts articles, news, and program summaries to website.
- Ensures all contents and contact information are up to date.
- Manages telephone operations; answers, screens, and directs telephone calls.
- Composes and types in an accurate and timely fashion confidential correspondence, memos, and minutes from oral dictation, record transcription, shorthand, or rough draft.
- May support additional projects as requested.
- Other duties as assigned.
AA/EOE
#INDC
#LI-RW1
Qualifications
Required:
- Bachelor's degree.
- Minimum of five years experience in a business office environment.
- Strong knowledge of Microsoft Office package.
- Ability to organize and think independently with orientation to deadline and detail.
- Experience supporting more than one executive or manager.
- Strong interpersonal skills.
Preferred:
- Master's degree and five years of secretarial and/or business office experience.
- Healthcare experience.
Equal Opportunity
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
