Description
This is a Casual position with no set schedule. The Guest Services Rep in this role will cover openings in the schedule. Days and evenings, weekday and weekend shifts.
The Guest Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
- Provides reception and assistance to all visitors, vendors, and patients of Marianjoy Rehabilitation Hospital and answers, screens, and direct internal and external phone calls. Provides appropriate communications in emergency situations. Provides infection control screening for all employees, visitors, vendors, and outpatients. All services are performed with the highest level of customer service.
Responsibilities:
- Welcomes outpatients, visitors, vendors, and business partners and directs them to the proper location
- Follows all hospital infection control screening procedures including taking temperatures and asking screening questions
- Supervises and provides guidance to volunteers in assisting visitors, vendors and business partners
- Assures that policies and procedures related to visiting hours/visitation and safety are enforced
- Utilizes EPIC electronic medical record to view daily patient/room census, Private/Confidential patients, and allowed visitors (based on current policy at any given time)
- Provides visitors with wheelchairs, escort or general information as needed
- Implements emergency procedures in coordination with safety team, communicating with them via 2-way radio
- Communicates service needs, issues and potential problems via sentact request or 2-way radio for urgent matters with security, engineering and housekeeping
- Receives floral deliveries and delivers them to proper person
- Delivers other patient items dropped off at front desk
- Processes and delivers patient mail. Mail for discharged patient is returned to sender
- Provides patient room #'s to ambulance/medicare drivers as needed
- Utilizes front desk procedures guide to clarify roles and responsibilities
- Provides project support for other departments
- Assures reception areas remain clean, neat and organized
Qualifications
Required:
- High School or Equivalent (GED)
- Computer experience is required.
- 2 or more years of Customer Service experience.
- Ability to interface with a variety of people and provide the highest level of customer service.
Preferred:
Equal Opportunity
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
