Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
POSITION SUMMARY: The Applications Analyst works extensively with project teams and their department in the transformation and improvement of processes and workflows for use with all clinical and revenue cycle applications. Understands the operational environments and advocates for effective use of technology to improve patient care through high quality, cost effective solutions. Acts as a liaison between the clinical departments and Information Services. Assists in the development of re-engineered best practice workflow processes and identifies system integration and optimization that provides the greatest technological benefit to clinical departments. Performs system installations, maintenance, training, and user support within a defined application environment having knowledge, taking responsibility for the architecture, and defining how the systems work internally and together. Responsibilities include the administration of core business systems or integrated computer applications that go beyond a single department or system. Epic Certification is required.
ESSENTIAL FUNCTIONS:Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
- Utilizes expertise to design, build, install, modify and test application software to support and optimize operational work processes. Keep abreast of current technology, software and hardware and promote change processes. Analyzes functionality and tests new releases to determine best use by end users; investigates preferred choices of end users.
- Provides problem solving, troubleshooting, and code debugging of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause and recommends changes. Escalates complex issues as necessary. Understands integration between various applications and functionality within those applications. Serves to assure full integration of applications and devices utilizing interfacing standards and vendor provided utilities
- Interacts with users to assure system is operating and performing according to specifications. Collaborates with other Applications Analysts, IT, the vendor, department staff, and other team members to provide technical and clinical support.
- Adheres to LG Health technology, coding, and naming convention standards, as well as change control process and procedures.
- Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
- Recommends best practice workflows and develops business plans for automating and optimizing processes that transform and improve clinical care and patient safety.
- Maintains and deploys understanding of system development and project management methodologies in assessment, planning, design, workflow analysis, timelines, and testing, during implementation, optimization and ongoing operations.
- Executes assigned tasks in the project plan for the installation of hardware, software, networks, physical site, training environments and test environments for the initial and subsequent implementations.
SECONDARY FUNCTIONS:The following duties are considered secondary to the primary duties listed above:
- Analyzes data conversion needs and ensures that data coming across interfaces into applications meets business requirements.
- Provides assistance in the budget process for assigned applications.
- Participates in the on-call responsibilities for this position as required. Other duties as assigned.
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
- Two (2) years of experience as an Epic Certified analyst.
- Two years clinical, ancillary, revenue cycle operations experience in related field or information technology experience.
- High school diploma or general equivalent (GED)
- Bachelor’s degree in Computer Science, Business Administration or Engineering; or a Science degree with an orientation toward automation and process improvement; or approved equivalent combination of education and experience.
- Technical aptitude for information services technology in environment being supported.
- Effective interpersonal written and verbal communication skills.
PREFERRED QUALIFICATIONS:
- Two (2) years experience as an Associate Applications Analyst
- Project management and process improvement training.
- Two (2) years supporting or maintaining a system application, providing direct user support and application testing.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
