Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
- Entity: Corporate
- Department: Penn DnA SDS
- Location: 3600 Civic Center Blvd. Philadelphia, PA
- Hours: 8hr Days (Primarily Remote)
This position is posted as both Consultant and Senior Consultant
Consultant SDS Summary:
- The Consultant, Strategic Decision Support (SDS) operates at the intersection of data analysis, business intelligence, and strategic consulting. As part of the Data and Analytics (DnA) Center of Excellence, SDS provides actionable insights that drive decision-making within Penn Medicine and clarify complex business issues to recommend solutions. SDS is a dynamic team, that blends technical, clinical, and analytical skills to improve outcomes, optimize processes, and drive business growth. The Consultants in SDS learn and develop skills in hypothesis-based consulting, analytics, and storyboarding. SDS seeks candidates with interest to explore new ideas and the humility to collaborate often in that effort. The Consultant will support Penn Medicine stakeholders on issues of broad importance to ensure timely, relevant analyses that align with business objectives. As such, they must be able to structure, execute, and communicate analytical findings to diverse audiences.
Responsibilities:
- Consultation: Perceived as credible and integral to work by mid-level client stakeholders. Influences client thinking and motivates them to take action as appropriate. Demonstrates understanding of client issues and sensitivities. Anticipates questions and effectively addresses when preparing for meetings.
- Insight Generation Designs individual analyses based on thorough understanding of client problem and hypotheses. Able to construct models that integrate multiple data sources and assumptions. Broadens client’s understanding of issues and potential solutions.
- Problem Solving: Draws insights from analytic outputs. Refines analysis based on point of view. Contributes to team’s understanding of overall problem and potential solutions. Contributes to the development of hypotheses for own pieces of work.
- Results: Structures work in a manner that reflects an understanding of overall context, problem and key hypotheses. Develops work plans for broader streams of work that use appropriate analytics, and address potential challenges. Plans ahead and anticipates issues to meet deadlines.
- Teamwork: Consistently contributes to team and supports project manager. Asks questions to more fully understand the perspectives of others; respects the value of those perspectives. Shares knowledge.
- Communication: Crafts client-ready communications that are well written and clearly highlight key messages. Effectively uses graphics to communicate analytic results. Effectively synthesizes findings, pushing to extract insights and relevant client recommendations.
- Quality Assurance: Work product reflects a consistent focus on accuracy, reliability and completeness. Analysis is completed on time and is not missing important assumptions or elements.
- Continuous Improvement: Creates opportunities to enhance one’s own development. Asks questions to more fully understand the perspectives of others. Seeks to learn and leverage the most effective tool, technology, and analytical solution as appropriate to the task.
Education or Equivalent Experience:
- Bachelor of Arts or Science in Business, Statistics, or a related field, is required.
- 2+ years' experience conducting analyses on large complex data sets is required.
- Proven track record of managing and executing projects with minimal oversight is required
Senior Consultant Summary:
- The University of Pennsylvania Health System (UPHS) is seeking an experienced Senior Consultant, People Analytics, to join our dynamic Data and Analytics team, PennDnA. In this role, you will collaborate with people leaders from across departments to develop bold new data-driven strategies for addressing workforce issues. As a Data Analytics practitioner you will help to develop PennDnA’s People Analytics strategy and capabilities to achieve critical organizational goals related to identifying, recruiting, retaining, and developing top talent
- The Senior Consultant will analyze and interpret workforce data to address critical questions within our complex health care organization. You will collaborate with leaders from across departments to understand their business objectives, refine data requests, provide actionable insights, and develop data-driven strategies.
- At Penn Medicine, our mission is to advance the health and well-being of the communities we serve through integrated clinical care, education, and research. We are committed to delivering the highest quality of care and driving innovation to improve patient outcomes. As the Senior Consultant, People Analytics, you will align your efforts with the Penn Medicine mission and work towards fulfilling our vision.
Responsibilities:
- Consultation: Perceived as credible and integral to work by senior clients and leaders. Influences client thinking and motivates them to take action as appropriate. Tailors approach to client interactions based on understanding of organizational issues and individual client sensitivities. Provides insights to the team on opportunities to positively influence client buy-in.
- Insight Generation Provides insight into the diagnosis of the clients overall problem by leading the development and testing of hypotheses. Demonstrates understanding of the problem-solving approach. Defines the client issues and generates potential solutions.
- Problem Solving: Develops analytical approach for entire workstream. Creates flexible, user friendly analytic models. Is innovative in using analytic findings and data to advance the client's thinking and highlighting challenges and solutions.
- Results: Owns end to end workstream recognizing iterative nature of work and client engagement goals. Anticipates and resolves issues, helping team meet deadlines and maintain project schedule.
- Teamwork: Proactively helps create and support an energizing team environment. Actively seeks a diverse set of perspectives to enhance project outcomes. Enables colleagues from diverse backgrounds to effectively apply and enhance their competencies to benefit of teams and clients. Mentors junior members of the team, fostering a culture of continuous learning and innovation within the team.
- Communication: Creates clear, concise and client ready slides and documents with clear storylines that demonstrate understanding of key questions to answer and specific client situation. Builds credibility and trust by asking thoughtful questions, actively listening and demonstrating empathy. When questioned, can constructively discuss issues as well as provide facts.
- Quality Assurance: Work product reflects a consistent focus on accuracy, reliability and completeness. Analysis is completed on time and is not missing important assumptions or elements.
- Continuous Improvement: Consistently gives frequent feedback including upward feedback, in interactions with colleagues and clients. Actively seeks and applies feedback from others. Supports and advances self-knowledge via new tools, techniques and methodologies. Demonstrate a commitment to continuous learning and professional development. Stay current with industry trends, best practices, and emerging technologies in Operations. Look for opportunities to optimize the Operations team’s processes and workflows.
Skills and Abilities:
- Expertise: Familiarity with Operations data preferred. Strong business acumen and the ability to translate data insights into actionable business recommendations. Able to develop strong understanding of stakeholder needs. Applies knowledge to solve problems and contribute ideas to team strategy.
- Analytical Skills: Strong problem-solving skills and attention to detail.
- Technical Skills: Proficiency in data analysis and data visualization tools.
- Communication &Interpersonal Skills: Excellent verbal and written communication skills. Ability to communicate complex concepts to a diversity of stakeholders. Ability to work collaboratively and independently in a fast-paced environment.
- Experience with systems such as Epic (Inpatient) with relevant certifications (preferred).
Education or Equivalent Experience:
- Bachelor's degree is required.
- 3+ years' experience working with large, complex datasets, conducting data analyses, and generating insights is required.
- Proven track record of leading and executing moderately complex projects with minimal oversight is required
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
