Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Corporate Services
Department: IS- Cardiology Radiology
Hours: M-F, 8 hr days, hybrid
Location: 3535 Market Street, Philadelphia, PA
Summary:
This position would be part of the Clinical Imaging Informatics Product Team.
- Responsible for leading and managing multiple cross-functional work teams across multiple entities and / or practices relating to the development of innovative application solutions that achieve successful performance goals for the assigned functions. Overseeing project plans to ensure milestones and project deliverables are met. Directly manage manager, lead and analyst level personnel that are focused on specific clinical application solutions. Typical staff in span of control is approximately 20. Use working knowledge of application systems and business processes to identify process improvement initiatives and targeted opportunities for improvements in the application. Oversee the management and development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Oversee the change management procedures and protocols for the department; create and maintain all policies and procedures for all assigned applications, and develop, plan and execute testing for supported applications. Responsible for planning and ensuring professional development initiatives are met within the team. Interact closely with Application Director and key application stakeholders/users with strong interpersonal, verbal and written skills.
Responsibilities:
- Delivers customer service to IS clients seamlessly across system boundaries
- Ensures safety, confidentiality & security of employee and Patient data
- Manages cross-functional team members to determine and define specific analytical and technical systems information requirements, objectives and solution sets for the enhancements and configuration of the application
- Manages team members (managers, leads and analyst level staff) through the project management life cycle to ensure that overall progress and management of application project tasks are on track.
- Works through complicated and political project situations effectively and with successful outcomes
- Develops the education and delivery to internal team members, physicians, clinical and practice staff in the utilization of functionality within the application
- Promptly identifies, documents, and resolves problems with system functionality
- Coordinates and adheres to strict implementation project schedules, and handles multiple assignments
- Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration
- Researches and analyze new functionality, and releases within the application to enhance practice productivity and operational processes
- Clearly articulates problems, issues, and potential solutions to team members, clients and organizational administration
- Manages multiple highly complex projects and initiatives simultaneously through the project management life cycle.
- Uses detailed technical knowledge of application systems and business processes and identifies process improvement initiatives and targeted opportunities for improvements in the application
- Develops, manages and executes project plan tasks and milestones while meeting project objectives and reports project changes to IS Director
- Develops new policies and procedures relating to system design, enhancements, change control, and maintenance of the application
- Manages the delivery of complex workflow/system requirements in order to design, configure, test and implement application solutions
- Defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.
- Coordinates, creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application
- Manages the team in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
- Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel
- Provides continuous performance feedback to all team members to ensure that employees understand expectations and requirements
- Manages the day-to-day operations of assigned teams employee mentoring, timecard retrieval, team meetings, and communicating operational requirements of UPHS to all team members
Education or Equivalent Experience:
- Bachelor's degree. (Required)
- 5+ years of Information Technology experience. (Required)
- 3+ years of demonstrated management experience. (Required)
- Healthcare IT experience. (Preferred)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
