Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and
comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights - Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
ResponsibilitiesThe Operations Coordinator plays a pivotal role in supporting the successful onboarding of MCP programs, solutions, and services within external client organizations. This position focuses on coordinating cross-functional teams, managing project timelines, and driving process improvements to ensure seamless integration and adoption of MCP offerings. The ideal candidate is highly organized, excels in communication, and thrives in a fast-paced environment while ensuring client satisfaction and operational excellence.
Client Onboarding Management
- Coordinate onboarding activities to ensure successful integration and adoption of MCP offerings within client organizations.
- Collaborate with client-facing teams to develop timelines, milestones, and allocate resources necessary for program success.
- Facilitate onboarding communications and provide status updates during meetings and stakeholder engagements.
Project Coordination and Communication
- Oversee onboarding-related activities to align with business objectives and ensure progress is on track.
- Develop schedules, track milestones, and communicate updates to leadership and stakeholders.
- Facilitate timely issue resolution and change management processes to maintain project momentum.
- Prepare documents, presentations, and reports to support communication efforts and project transparency.
Team Collaboration and Relationship Management
- Coordinate cross-functional project teams including account, technical, services personnel, to achieve objectives.
- Foster relationships with internal and external team members to ensure efficient and effective collaboration.
- Facilitate connections and interactions across teams to meet customer needs and expectations.
Leadership and Decision-Making
- Lead problem-solving efforts and facilitate decision-making processes with minimal supervision.
- Prioritize competing objectives across multiple projects to ensure smooth operations and successful outcomes.
Process Optimization and Best Practices
- Drive continuous improvement by refining onboarding standards, tools, templates, and methodologies.
- Collaborate with stakeholders to enhance deployment frameworks and ensure consistent application of best practices.
- Assist in the development and maintenance of guidelines, procedures, and support documentation.
Operational Compliance and Reporting
- Ensure adherence to internal policies, processes, and documented practices.
- Monitor and report on key onboarding performance indicators, including project throughput, risks, issues, and successes.
- Provide insights and recommendations to improve efficiency and support program objectives.
Administrative and Support Tasks
- Perform operational support tasks such as scheduling, coordination, and follow-ups for meetings, events, and metrics.
- Identify and facilitate updates for web pages and dashboards.
- Assist in ongoing training, program communication, and updates regarding changes.
Skills and Attributes
- Exhibit initiative, adaptability, and proficiency in optimizing time management.
- Demonstrate strong organizational, communication, and interpersonal skills.
- Ensure accuracy and completeness in all deliverables through attention to detail.
- Provide strong customer service support to internal and external team members.
Maintain effectiveness in a fast-paced environment with short deadlines.
QualificationsPosition requires high school diploma/GED with a minimum of 7 years' experience in an administrative or project support role, or an associate degree in an administrative, business, healthcare, or other related field, with a minimum of 5 years' experience in an administrative or project support role. Preferred bachelor's degree in business, administration, healthcare administration, or related field with 3 years of related experience.
Additional Experience and/or Qualifications: (Has Achieved Competency in the Following Areas, Job Knowledge and Additional Considerations):
- Strong proficiency in planning, scheduling, and utilizing business software to create spreadsheets, presentations, and professional correspondence.
- Experience working on project teams with a focus on effective collaboration and delivering results.
- Demonstrated ability to make sound decisions, maintain confidentiality, and ensure attention to detail and follow-through.
- Proven agility, organizational skills, and customer service excellence, with the ability to navigate ambiguity and prioritize competing demands.
Consumer-focused mindset with the ability to build and maintain effective relationships with internal stakeholders and external partners.
Exemption StatusExempt
Compensation Detail$66,040 - $89,169 / year
Benefits EligibleYes
ScheduleFull Time
Hours/Pay Period80
Schedule DetailsMonday - Friday, Normal Business Hours 100% Remote. This position may work remotely from any location within the US. 10%+ travel may be required This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
Weekend ScheduleNot Applicable
International AssignmentNo
Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.
Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the
'EOE is the Law'. Mayo Clinic participates in
E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
RecruiterJulie Melton
