Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.
Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.
The listed minimum pay reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).
Minimum Pay:
$27.05
Position Overview
SUMMARY (Basic Purpose of the Job)
Creates and develops relationships with community referral sources, agencies, healthcare, human services professionals, and families to provide greater understanding of the Capital Health PACE program. Obtains referrals for people qualified and interested in the program. Enters all qualified referrals into the Customer Relationship Management (CRM) platform utilized by the program. Works closely with program staff to promote greater understanding of community needs.
MINIMUM REQUIREMENTS
Education:Bachelor’s degree.
Experience:One year of previous healthcare experience that includes interaction with community members. Previous sales or marketing experience preferred.
Other Credentials:
Knowledge and Skills:Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension. Excellent organizational skills.
Special Training:Ability to research, analyze and assimilate information from various on-site or virtual sources based on technical and experience-based knowledge.
Mental, Behavioral and Emotional Abilities:Possess interpersonal skills to drive collaboration, commitment and productivity when working with cross- functional teams, and customers. Must exhibit critical thinking skills and possess the ability to prioritize workload.
Usual Work Day:Exempt Hours
Reporting Relationships
Does this position formally supervise employees? No
If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.
ESSENTIAL FUNCTIONS
- Initiates and maintains contact with community referral sources, agencies, health care, human services professionals and other community organizations. Works with senior affordable housing communities, acute and post-acute care providers, faith-based organizations, senior centers, and other locations for direct to customer promotion of the Capital Health PACE program.
- Identifies and builds effective relationships with community referral sources, agencies, healthcare, human service professionals and other community groups.
- Works collaboratively with operations to enhance the Capital Health PACE program brand in the community and identifies sales opportunities. Establishes relationships with referral sources and ensures operations and sales growth strategies are aligned.
- Implements sales strategies that achieve growth objectives in coordination with direct supervisor.
- Acts as a liaison between participants and the Capital Health PACE Organization enrollment team as required to resolve problems, provide information on services, and maintain positive relations.
- Inputs documentation into the Customer Relationship Management (CRM) platform in a timely manner. Adds new referral opportunities, contact information for referral family or primary contact, referring company, referring contact and all related sales activities associated with each opportunity, referral source, family and primary contact, and referring contact.
- Adheres to policies and procedures for the Capital Health PACE sales and enrollment department. Advocates within the organization for the customer service needs of the referral community.
- Provides in-services and presentations to the community as requested and approved by manager, director, or direct supervisor.
- Promotes and maintains collaborative relationships with managers, peers, and customers by effectively fostering a team environment, building consensus, and resolving conflicts. Attends and participates in monthly departmental meetings, scheduled trainings, in-service trainings, mandatory annual in-service trainings, and educational classes as required and needed.
- Performs other duties as assigned.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Frequent physical demands include: Sitting , Standing , Walking , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion
Occasional physical demands include: Carry objects
Continuous physical demands include:
Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs.
Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate Hearing
Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Extreme Temperatures , Radiation , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter
Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.
"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."
For benefit eligible roles, in addition to cash compensation, we provide a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, robust PTO plan, overtime to eligible roles, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.
The pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.
The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.
